Learning, evolution and improvement with the aim of providing the best service to our clients to guarantee the presence of our company in the market. The central pillars are: Seriousness, Experience, Service and Advice.
Quality of resources
Demanding product quality assurance from suppliers and constantly seeking technological innovation in the means of manufacturing and control will be essential to obtain the highest quality and highest performance at the lowest cost, thus increasing the competitiveness of the company. The technical resources cannot be fully exploited without motivated and trained personnel to handle them correctly, therefore, the appropriate conditions will be created for each area or department manager to determine the training needs of their staff and these are met.
Quality of service / product
The complete satisfaction of our clients is not only given by the quality of the product, which they already presuppose, but also by the quality of the services provided to them, so this concept must be influenced as a key factor in the competitiveness of our company. For this reason, possible complaints from our clients regarding services or functions unrelated to the quality of the product itself, (delays in delivery times, commercial and administrative management, etc.) are analyzed and studied with the importance they deserve in order to constantly improve in these fields.
The quality objectives of Casa Álvarez will be established and reviewed in the periodic reviews of the Quality System by the Management, which will be carried out according to what is indicated in the quality manual and applicable procedures.